14-day refund if a kit is technically broken and we can't fix it.

What qualifies

• The kit doesn't render correctly on a current, stable version of Chrome, Safari, Firefox or Edge
• A documented feature in the kit is missing or non-functional
• Support hasn't replied within two business days
• Support has replied, but we can't resolve the issue within five business days

What doesn't qualify

• "It looks different than I expected" — that's why the live demo exists
• "I can't customise it the way I want" — happy to advise; not a refund reason
• "I bought the wrong kit" — we can exchange within 14 days; no refund
• "I changed my mind" — sorry, can't undo an instant download

How to claim

Email hello@doddy.co with your order number and a short description of the issue. If it qualifies, refund hits your original payment method within 3–5 business days.

If we miss our 2-business-day support reply window, the refund is automatic — you don't need to argue for it.

Chargebacks

Please email me before filing a chargeback. I'd much rather solve the underlying problem (or refund you) than spend a week on a dispute case. Chargebacks filed without prior contact will be contested.